HighLow is an Australian ASIC licensed binary options broker which was founded in 2013. It has quickly gained a following in the trading community thanks to the platform’s ease of use and for offering an excellent overall trading experience. Using the MarketsPulse trading platform, HighLow offers a large variety of tools and features with high payouts and risk-free trades which has helped thrust the company to the forefront of the industry.
HighLow offers traders a range of withdrawal methods and is a simple procedure that can be undertaken in minutes. Traders can also be assured of an efficient customer service which can be reached via e-mail or phone from Monday to Friday, 8.00 am – 6.00 pm AEST/ADST. Its extensive FAQ section on the website also answers many questions relating to customer withdrawals.
HighLow is a fairly new broker but has already attracted a solid client-base with many positive customer testimonials and a straightforward withdrawal process. To follow, we check out this broker’s withdrawal policy so that potential traders can ascertain whether they can expect a smooth and hassle-free withdrawal process.
HighLow Withdrawal Steps
HighLow has earned a reputation for offering its clients fast and efficient withdrawals who will also be reassured to know that their funds are held in segregated trust accounts with National Australia Bank (NAB).
On the website, traders simply need to log in to “My Account”, click on “Withdrawal” and enter the withdrawal amount they require. All withdrawal requests made by 2pm Monday-Friday are processed on the same day.
In accordance with their compliance procedures, clients will be asked to submit the required documentation in order to validate their account. This includes photo ID such as a passport, proof of residence such as a utility bill and a photocopy of the front and back of the credit card used to make the deposit. Clients will receive their funds via the same method that the original deposit was made as illustrated below.
HighLow Withdrawal Methods
HighLow offers a choice of withdrawal methods which are processed by its compliance department on request. Payment methods include a variety of debit/credit cards, bank wire transfer and Neteller. HighLow imposes a 1.5% withdrawal fee, deducted from the withdrawal amount, for withdrawals via credit card and Neteller. There is also a $20(US$/€/£) fee for international transfers to overseas bank accounts.
Traders should allow between 1-3 working days for receipt of funds into their nominated bank account. The minimum withdrawal amount is $50 (AU$/US$/€/£) with no daily withdrawal restrictions to bank accounts. The maximum withdrawal amount to Neteller is $20,000 (AU$/US$/€/£) per day.
HighLow Bonus Withdrawal
HighLow offers a small bonus to all new traders. All new accounts will receive up to $50 cash back on their initial trade and the terms are clear and straightforward. Quite simply, if you trade AUD$10, you will receive AUD$10 dollars. Similarly, if you trade AUD$50 you will receive AUD$50. There is no time restriction on when a trader can withdraw the bonus and any related profits or any trading volume requirements.
HighLow Withdrawal Summary
HighLow is a reputable ASIC regulated broker with a solid company background, a clear-cut withdrawal process and an efficient customer service team on hand to ensure that clients’ withdrawals are processed promptly. With a variety of payment methods and an easy, step-by-step withdrawal procedure, traders can generally expect a swift and smooth process.
Having researched HighLow, we have not found any complaints, registered or otherwise, which have been lodged or posted on any forums. Therefore, we can assume HighLow is a legitimate broker which fulfills its withdrawal obligations since traders are usually quick to publicly vent their frustration over withdrawal problems if they arise.
We feel that perhaps some further clarity is required on the website regarding withdrawal instructions. While all potential questions are dealt with in FAQs, it would be easier for traders to access all this information in one section. Otherwise, we are happy to report that HighLow is a good broker with a satisfactory withdrawal procedure.
We always recommend that clients read each broker’s terms and conditions and in the event of a complaint, to get in contact our Broker Complaints Service which provides assistance in resolving any outstanding withdrawal issues.